📄️ Learners are not earning points
Troubleshoot why a learner is not earning points.
📄️ The block cannot be added
Troubleshoot a missing Level Up XP block in Moodle.
📄️ The block cannot be deleted
Delete an XP block that remains after you change XP to per-course mode.
📄️ Controller for route not found
This error occurs when Level Up XP cannot identify what page to display. This is likely due to a web server configuration issue related to the Moodle setting slasharguments.
📄️ Missing from Mobile app
Troubleshoot why Level Up XP does not appear in the Moodle Mobile app.
📄️ The event rules page is broken
Is the event rules page not working as intended?
📄️ Teachers cannot access reports and settings
By default, XP gives access to restricted pages (settings, reports, logs, ...) to the teacher role, however when the plugin is used sitewide this permission is only granted to managers.
📄️ The plugins are out of sync
What does it mean when The plugins are out of sync?
📄️ XP+ disabled
If you see a notice that Level Up XP+ has been disabled, it means none of its features are active. Level Up XP will function as if the add-on was not installed. If you make use any XP+ features, you will likely want to fix the problem as soon as possible.