📄️ My rule is not working
Let's walk through the different reasons why a rule may not be working as expected.
📄️ The plugins are out of sync
What does it mean when The plugins are out of sync?
📄️ The block cannot be deleted
XP follows the same rules as any other Moodle block when it comes to editing and deletion, however there is one situation where the block may not be deletable. That is, if the block was added to the dashboard, or frontpage, while the plugin was set in "For the whole site" mode, then switched back to "Per course". Then, the delete option will not appear.
📄️ Controller for route not found
This error occurs when Level Up XP cannot identify what page to display. This is likely to be a due to a web server configuration issue related to the Moodle setting slasharguments.
📄️ Not showing in Moodle Mobile app
Before anything else, note that Level Up XP+ is required to use Level Up XP with the Moodle Mobile app. A recent version of the Moodle Mobile app and Moodle 3.1 are also required.
📄️ The rules page is broken
Is the rules page not working as intended?
📄️ Teachers cannot access reports and settings
By default, XP gives access to restricted pages (settings, reports, logs, ...) to the teacher role, however when the plugin is used for the whole site this permission is only granted to managers.